Whatsapp Chat
Whatsapp Icon

Write us on Whatsapp!

Choose one of our operators and start chatting immediately, we will reply in no time!

Click on one of the following boxes to start the conversation

Condition and terms of sale

The contract entered into between GIORDAN SRL and the customer shall be deemed concluded with the acceptance of the order by GIORDAN SRL. Such acceptance shall be deemed tacit, unless otherwise communicated in any way to the customer.

The customer, by placing an order in the various ways provided, declares that he/she has read all the information provided to him/her during the purchase procedure and that he/she fully accepts the general and payment conditions.

Once the online purchase procedure has been completed, the customer shall print or save an electronic copy and in any case retain these general sales conditions in accordance with the provisions of Articles 52 and 53 of Legislative Decree No. 206/2005 on distance sales.


Unless otherwise indicated, the prices of the published products are inclusive of VAT. The prices of the products published from time to time cancel and replace the previous ones. GIORDAN SRL reserves the right to confirm and/or change the prices of the products published on its website at the time the customer's order is confirmed.

Images and videos of the products are indicative/demonstrative and not binding. GIORDAN SRL reserves the right, for organisational reasons, to change the content of the site and its products at any time.

The products are not supplied on trial. The customer is responsible for the choice of the products ordered and for the compliance and conformity of the specifications indicated with their own requirements.


All product purchase orders transmitted to GIORDAN SRL shall be complete in all their parts and shall contain all the elements necessary for the correct identification of the products ordered. Each product order transmitted to GIORDAN SRL constitutes a contractual proposal by the customer and, therefore, shall be binding for GIORDAN SRL only if confirmed for acceptance. Fulfillment of the order by GIORDAN SRL shall be equivalent to confirmation and acceptance thereof.

GIORDAN SRL reserves the right not to accept incomplete orders which have not been duly completed. In the event of non-execution of the order by GIORDAN SRL (if the same is due to unavailability of the products ordered by the customer) GIORDAN SRL will inform the customer as soon as possible.


The payment terms applied by GIORDAN SRL to its customers are as follows:

Advance bank transfer


The goods ordered shall be sent only after verification of the actual crediting of the sum due on the current account of the company GIORDAN SRL.

The reason for the bank transfer must include: the order reference number; name and surname of the order holder.


All goods are shipped with a transport document, the relative invoice will be issued at the end of each month by GIORDAN SRL. For this purpose it is essential to communicate valid VAT number, tax code.

For customers with a VAT number, indicate the unique code or pec address for sending the electronic invoice, if not communicated, "0000000" will be entered.

For the issuance of the invoice, the information provided by the customer at the time of the order shall prevail. No changes in the invoice shall be possible after the invoice has been issued.

In the event that the customer communicates incorrect or completely missing data that jeopardises: the sending of the electronic invoice, the variation of an invoice already issued or the dispatch, EUR 18.30 including VAT shall be charged to the same for handling costs. 


Shipments shall be made by carriers having an agreement with GIORDAN SRL.

Transport costs will be calculated according to the weight/volume ratio (= taxable weight) of the items ordered.

For systems and/or machinery requiring subsequent installation by GIORDAN technicians, shipment will be agreed at the time of ordering and may be carried out by a dedicated carrier or directly by GIORDAN SRL. In any case, shipping, packaging and insurance costs shall be borne by the customer. 

The shipping costs shall be charged to the customer, even in the event that the same avails itself of the right of withdrawal, or refuses or returns to the sender, for any reason whatsoever, the duly ordered goods.

The shipping costs for the return of the goods to our warehouse shall in any case be borne in full by the customer.

In the latter case, the customer will have to provide for the reimbursement of the aforementioned shipping costs, and in the event of non-payment of the same, the company GIORDAN SRL will take legal action to recover the aforementioned credit.


Purchases will be dispatched as indicated in the order confirmation, the date of dispatch is considered an estimated date.

In any case, the company GIORDAN SRL shall not be liable for any damages due to delays in the execution of the order or in the delivery of what has been ordered.

The goods are understood to be delivered when they leave the warehouses of the company GIORDAN SRL and travel at the risk and peril of the purchaser, even if they are sold free at destination.

Delivery is understood to be to the street level, "floor" delivery is not feasible.


The goods are shipped by the company GIORDAN SRL completely intact and free of defects. It is packaged on special pallets/boxes and is insured All Risks, therefore it is necessary to check the integrity at the time of delivery in the presence of the carrier and to report any anomalies by writing them on the driver's PDA and in the delivery note.

Upon receipt of the goods, the customer shall check:

A) That the number of packages delivered corresponds to the number indicated in the transport document.
B) That the packaging is intact and not altered, including the closing tapes.
C) In the event of any tampering and/or breakage, the customer shall immediately dispute the shipment and/or delivery by writing "I ACCEPT WITH SPECIFIC RESERVE" adding the reason described in as much detail as possible and affixing his signature on the delivery note. Ensure that the driver affixes the "SPECIFIC RESERVE" in his PDA, documenting this with a photo if possible, as no proof of this is left with the customer.
D) The customer must then report any damage within seven days of receipt of the goods, enclosing with the report photographs documenting the damage found
E) Once the delivery receipt has been signed, the customer shall not be able to raise any objection as to the external characteristics of the goods delivered.

Subsequent complaints shall not be accepted and we shall not be able to claim on insurance. 

Insurance aside, upon receipt of the goods, the customer is obliged to check that the goods comply with the order/DT (check articles, quantities, characteristics) within 7 days of receipt of the goods. Subsequent complaints cannot be accepted.

For any problems or clarifications, please call 0445540388.


All products sold by GIORDAN SRL are covered by warranty. To benefit from warranty service, the customer must keep the invoice or delivery receipt.

The warranty for private customers is 2 years from the invoice date, for customers with VAT number the warranty is 1 year from the invoice date.

In such cases, the customer may contact us directly by sending an email to info@giordaninox.it or by calling +39 0445 540388. Shipping costs shall be borne by the customer.

The product must be returned by the customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, etc.).

This guarantee applies to the product presenting a conformity defect, provided that the product itself is used correctly, in compliance with its intended use and with the provisions of the enclosed technical documentation.

In the event of a conformity defect, GIORDAN SRL shall, at no cost to the Customer, restore the conformity of the product by repair or replacement.

If the defect does not turn out to be a conformity defect, the Customer shall be charged for any verification and restoration costs incurred.

No damage can be claimed to GIORDAN SRL for any delays in repair or replacement.


Sales on this site are subject to the right of withdrawal pursuant to /art. 64 of Legislative Decree 206/05.

Customers wishing to exercise the right of withdrawal must send, within 10 (ten) working days of receipt of the goods, a registered letter with acknowledgement of receipt. Alternatively, within the same term of 10 (ten) working days from receipt of the goods, a telegram, e-mail or fax may also be sent, provided that the wish to withdraw is confirmed by registered letter with acknowledgement of receipt within the following 48 (forty-eight) hours.

The aforementioned registered letter with return receipt must be sent to the following address:


and must contain:

- the manifestation of willingness to avail oneself of the benefits granted by law;

- the indication of the relevant product

- the invoice or transport document/waybill number;

- the details of your bank or postal account.

In order to obtain a refund of the amount paid, within the same term of 10 (ten) days from receipt of the goods, the customer must also return to the sender by post or courier the product in respect of which he intends to exercise the right of withdrawal, complete with the relevant sales invoice/carriage document, if any.

Within 30 (thirty) days from the receipt of the communication in which the customer expresses the will to exercise the right of withdrawal, the company GIORDAN SRL shall provide for the refund by bank transfer or payment to the postal account.

The aforementioned reimbursement refers exclusively to the price of the product; in any case, the accessory costs of shipping and home delivery will not be reimbursed and, therefore, will remain the responsibility of the customer.

The right of withdrawal is however subject to the following conditions

- the right applies to the product in its entirety;

- it is not possible to exercise the right of withdrawal on only part of the product;

- the purchased goods must be intact and undamaged in any way and returned in their original, perfectly sealed packaging, complete in all their parts (including packaging and any documentation and accessory equipment: manuals, etc.).

The shipment, up to the certificate of receipt in the warehouse of the company GIORDAN SRL, is under the full responsibility of the Customer; in the event of damage to the goods during transport, the company GIORDAN SRL shall inform the Customer of what has happened (within five working days of receipt of the goods in its warehouses), to allow the Customer to file a complaint against the carrier in a timely manner. In this eventuality, the product will be made available to the customer for its return, at the same time cancelling the request for withdrawal.

The right of withdrawal is totally forfeited, due to the lack of the essential condition of integrity of the goods (packaging and/or its content), in cases where the company GIORDAN SRL ascertains: the lack of the external packaging and/or the original internal packaging; the absence of integral elements of the product (accessories, manuals, parts, etc.).

In the event of forfeiture of the right of withdrawal, the company GIORDAN SRL shall return the purchased goods to the Customer, charging him/her for the shipping costs.

N.B.: Customers purchasing with VAT number cannot exercise the right of withdrawal.


Without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to Article 1 letter b) of Legislative Decree No. 185 of 22 May 1999), any dispute in any way connected to these terms and conditions of sale shall be devolved to the exclusive jurisdiction of the Court of Vicenza.

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the customer declares that he/she has carefully read and understood and specifically accepts the aforesaid conditions of sale.